Frequently Asked Questions

Creating a 55ph.com account is quick and straightforward. Visit the 55ph.com platform and click the Register button. You'll be asked to provide your full name, date of birth, mobile number, and email address. After submitting your details, verify your mobile number via the OTP sent to your phone. Once your account is created, you'll need to complete KYC (Know Your Customer) identity verification before you can make your first deposit or withdrawal. KYC requires a valid government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID) and may include a selfie verification step.

Important: You must be 21 years of age or older to register on 55ph.com, in accordance with PAGCOR regulations.

The minimum age to register and play on 55ph.com is 21 years old. This is a strict requirement under PAGCOR (Philippine Amusement and Gaming Corporation) regulations governing online casino-style gaming in the Philippines. Age verification is mandatory for all accounts — you will not be able to deposit or play until your age has been confirmed through our KYC process. Any account found to belong to a person under 21 will be immediately suspended.

No. Each player is permitted to hold only one active 55ph.com account. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function or contact our 24/7 live chat support.

To reset your password, go to the 55ph.com Login page and click "Forgot Password?". Enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) or reset link. Follow the instructions to set a new password. For security, choose a strong password that is unique to your 55ph.com account and not used on any other platform. If you're still having trouble, our 24/7 live chat team can assist you.

Some personal details (such as your name and date of birth) cannot be changed after KYC verification, as these are tied to your verified identity. For other details like your email address or mobile number, go to Account Settings → Personal Information and follow the verification steps. If you need to correct a KYC-verified field due to a genuine error, contact our support team via live chat with supporting documentation.

55ph.com supports the following deposit methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note: credit card deposits and cryptocurrency are not accepted on 55ph.com, in compliance with Philippine payment regulations. All deposits are processed in Philippine Peso (₱).

The minimum deposit on 55ph.com is ₱100 for most payment methods including GCash and PayMaya/Maya. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our responsible gaming and anti-money laundering policies.

GCash and PayMaya/Maya deposits are typically credited to your 55ph.com account instantly or within a few minutes. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing time. If your deposit has not appeared after 2 hours, please contact our 24/7 live chat support with your transaction reference number.

55ph.com does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — please check with GCash, Maya, or your bank directly. Any third-party fees are outside 55ph.com's control and are not reimbursable.

To withdraw from 55ph.com, log in to your account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete and your withdrawal account matches the name on your 55ph.com account — mismatched names will cause delays. Withdrawals are processed in Philippine Peso (₱).

• GCash / PayMaya / Maya: 1–3 business hours (most are processed within the hour)
• Bank Transfer: 1–3 business days depending on your bank

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional identity verification before processing.

The minimum withdrawal amount on 55ph.com is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches and may require additional documentation in line with our AML (Anti-Money Laundering) compliance obligations.

Common reasons for withdrawal delays on 55ph.com include:

• Incomplete KYC verification — your identity has not been fully confirmed yet
• Name mismatch between your 55ph.com account and your withdrawal account
• Active bonus wagering requirements that have not yet been met
• A security review triggered by unusual account activity
• Bank processing delays, especially on weekends or public holidays

If your withdrawal has been pending for more than 24 hours, please contact our live chat support with your withdrawal reference number.

55ph.com offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from top providers
• Bingo — classic and themed bingo rooms
• Dino Hunter — our popular arcade-style hunting game
• Wheel — spin-to-win wheel games
• Live Dealer Games — baccarat, roulette, blackjack, and more
• Table Games — poker, sic bo, and other casino classics

New games are added regularly. Check the 55ph.com Casino page for the full game library.

Yes! 55ph.com is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is responsive and works smoothly on smartphones and tablets. For the best experience, use a stable Wi-Fi or mobile data connection.

Yes. All games on 55ph.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. 55ph.com is committed to fair play for every Filipino player.

55ph.com regularly offers a range of bonuses and promotions for Filipino players, including:

• Welcome Bonus — for new players on their first deposit
• Reload Bonuses — for existing players on subsequent deposits
• Cashback Offers — a percentage of net losses returned to your account
• Free Spins — on selected slot games
• Seasonal Promotions — special offers tied to Philippine holidays and events

All bonuses are subject to wagering requirements. Check the Promotions section in your 55ph.com account for current offers and full terms.

Wagering requirements (also called "playthrough requirements") specify how many times you must bet your bonus amount before the bonus funds can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before withdrawing. Wagering requirements vary by promotion — always read the specific terms of each bonus offer on 55ph.com before claiming.

Common reasons a 55ph.com bonus may be cancelled or forfeited include:

• Making a withdrawal before completing the wagering requirements
• Violating the bonus terms (e.g., using excluded games to wager)
• Account verification issues or suspected multi-accounting
• Bonus expiry — most bonuses must be used within a set time period

If you believe your bonus was cancelled in error, contact our live chat support with your account details.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms operating in the Philippines. It serves several important purposes: confirming you are 21 years of age or older, verifying your identity to prevent fraud and money laundering, and ensuring that winnings are paid to the correct person. KYC is a one-time process — once verified, you won't need to repeat it unless your account details change significantly.

To enable 2FA on your 55ph.com account, go to Account Settings → Security → Two-Factor Authentication. You can set up 2FA via SMS OTP to your registered mobile number. We strongly recommend enabling 2FA to protect your account from unauthorized access. Once enabled, you'll be asked for a verification code every time you log in from a new device.

If you suspect your 55ph.com account has been accessed without your permission, take these steps immediately:

• Change your password right away via Account Settings or the Forgot Password function
• Contact our 24/7 live chat support to flag the issue and request a temporary account freeze
• Review your recent transaction history for any unauthorized activity
• Enable 2FA if you haven't already

Our security team will investigate and take appropriate action to protect your account and funds.

To set deposit limits, go to Account Settings → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly limits. Limits take effect immediately. Decreasing a limit is instant; increasing a limit requires a 7-day cooling-off period to give you time to reconsider. We encourage all 55ph.com players to set deposit limits as a proactive responsible gaming measure. Learn more on our Responsible Gaming page.

Self-exclusion is available to any 55ph.com player who feels their gambling is becoming a problem. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 live chat support and request immediate self-exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is the strongest player protection tool we offer.

Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for the full list of tools available to you.

If you're concerned about your gambling habits, please take action now — don't wait. Here's what you can do:

• Use our self-exclusion tool to block access to your 55ph.com account immediately
• Set strict deposit limits to control your spending
• Activate a cooling-off period to take a break
• Talk to our 24/7 live chat support team — they are trained to help
• Seek professional support from a counselor or support group in the Philippines

Gambling is addictive. Know when to stop. You are not alone, and help is available. Visit our Responsible Gaming page for more information and resources.